Overview
Equativ's
Client portal is your single entry point to access all of Equativ's help resources, tools and means of communication. This article summarizes all available resources and useful information needed on a regular basis when using Equativ's Client portal.
Related articles
Resources, features and tools
Here is a summary of all resources, features and tools the Client portal has to offer to help you in your everyday work:
Documentation
The Client portal provides the following types of documentation (available in the
Help Center section of the Client portal):
Case management
When facing a problem, you can use the “Contact Support” button at the bottom of the page and create a support case to be resolved by Equativ's Support Team. You can manage all of your cases in the Client portal: following up on case status, changing priority, closing cases etc.; more details in
Support case management
Equativ University
The Equativ University is a series of detailed online courses to learn about Equativ's features and solutions, including quizzes. The Equativ University portal also provides a self-onboarding course (read the
Self-onboarding course article for more details).
Privacy policy
Equativ's privacy policy is available
here.
Business hours of customer support delivery centers
Equativ's customer support delivery centers are available at these business hours:
| Location | Business hours |
|---|
| European Delivery Centers |
| Paris, France | Monday - Friday, 9am - 6pm |
| Madrid, Spain | Monday - Friday, 9am - 6pm |
| Kraków, Poland | Monday - Friday, 9am - 5pm |
| Americas Delivery Centers |
| New York, USA | Monday - Friday, 9:30am - 6:30pm |
| São Paulo, Brazil | Monday - Friday, 10am - 7pm |
| APAC Delivery Center |
| Singapore | Monday - Friday, 9am - 6pm |
Managing personal profile and settings
To edit your personal profile and your personal settings:
- click on Log In
- click on the avatar icon in the top right corner
- click on My Profile to edit your personal information
- click on My settings to edit your personal settings, including:
- the Language — used by Equativ to distribute cases among the local service teams
- the Email notifications — allowing you to configure for which activities/operations in the Client portal you wish to get notified by Email
Useful links
The useful links section contains links to:
- Equativ Monetization Platform — Equativ's user interface
- API documentation — documents resources available in the Manage API, RTB API and Forecast API
- Gallery — Equativ's rich media ad format showcase
- Video Showcase — used to preview and test video integrations
- Status Page — provides status of major system components operated by Equativ (e. g. Equativ Monetization Platform availability, reporting, forecast etc.)
